Terms & Conditions

Article 1. General Provisions and Definition of Terms

1. Parties. These Terms & Conditions regulate the legally binding relationship between us,(i) the E-Tickets Retail Kft., Registration number 01-09-323865, Tax number 26318651-2-43, address (location): Hungary, 1118 Budapest, Mányoki út 14. 3. em. 1., provided that You meet following requirements: (i) Your payment of the Full Price for the Booking is made by a credit/debit card branded as a card of Visa, Mastercard or of other supported card brand (scheme), issued by bank/registered issuer and (ii) You make the payment of the Full Price or respective Service Fee for the Booking selected by You as preferred (the “OUR Consumer”)(hereinafter referred to as “E-Tickets Retail Kft.”,“We”, “Our”, “Us”),and you as Our customer (hereinafter referred to as “You”, “Your”, “Yourself”); (“You”, “Your” and/or “Yourself” can also be used to refer to a passenger to be transported in an airplane or other mean of transportation under the Contract of Carriage).

2. Definition of Terms. The terms in BOLD listed below, and used throughout these Terms & Conditions refer to the following:

3. Booking: means the purchasing process of selected Flight(s) and the actual outcome of this process, which includes the following (i) Your selection of the Flight(s) listed on Our Website (ii) Your selection of one of Our E-Tickets Retail Kft. Ticket Fares for the chosen Flight(s) offered on Our Website (iii) eventual selection of offered transport-related services and other Our offers related to Your Booking including Service Packages, (iv) completing the information required in the online form on Our Website, (v) Your acceptance of the Terms & Conditions stated hereunder and Our immediate performance of Services (vi) sending Us the completed online form (vii) and making the payment of the Full Price through the appropriate payment method. By making the Booking, You accept the offer of Our Services. The Booking is completed by confirming Our acceptance of Your payment.

4. Contract of Carriage: means the agreement of carriage and related services concluded between You and the Selected Carrier(s) based on the provisions of Our brokerage services provided upon the Service Agreement.

5. Destination: means the airport, train station or other selected place You choose from the offers listed on Our Website and which is, according to Your Booking, the last airport, train station or other selected place from the offers listed on Our Website on Your one-way journey. You can order a carriage for more than one Destination in a single Booking in the form of Multi-city carriage. The carriage to the Destination can also be arranged for two or more Flight Connections. We reserve the right to change any of the interim destination(s) displayed in Your Booking if it does not affect Your ability to reach Your final Destination, unless You select the interim destination(s) in the form of a Multi-city itinerary.

6. Flight or Flights: means a carriage by air, train, bus or other means of transportation to the Destination via (a) Selected Carrier(s). We display the offered Flight(s) on Our Website together with the information on the departure and arrival airport (train/bus station or other specified location), Flight time duration and the identification of the Selected Carrier(s). The Flight time duration may also include technical stopovers undertaken by the respective operating carrier during the Flight from the departure airport (train/bus station or other specified location) to the arrival airport (train/bus station or other specified location) on one leg of Your journey. ‘Flight’ can also be used to mean two or more Flights to carry You to Your Destination.

7. Flight Connection(s): means a form of carriage wherein You will need to exit the plane or other means of transportation at each given airport or other transition place and either change planes or other means of transportation, or re-board, in order to reach Your Destination. In some cases, You may also need to change the Selected Carrier when changing the plane, bus, train or other means of transportation.

8. Flight Disruption: means a change in Flight schedule due to which You will not have sufficient time to change planes or other means of transportation for Flight Connection(s), which negatively impacts Your ability to reach Your Destination or Your arrival at the Destination shall change by more than 24 hours from the originally scheduled arrival, i.e., due to Flight Disruption(s), You would miss Your Flight Connection(s). The assessment of a reasonable time limit for changing planes or other means of transportation for Flight Connection(s) will be done individually and in accordance with the specific standard transition times provided by the airport or other place of transition.

9. Full Price: the price that We charge You for the provision of Our Services and the price for the Flight ticket(s) and other related services (e.g. priority boarding, additional luggage, meal, etc.) as well as optional Services You eventually ordered with Us within the Booking.

10. Multi-city: means a form of carriage which includes a combination of Flights which pass through one or more interim destination(s), which You have expressly selected within the Booking. Please note that in the event that You have selected one or more interim destination(s) where You will spend less than 24 hours before continuing Your journey, We cannot guarantee that the respective Selected Carrier(s) do not make any changes, or cancellations, to the Flight(s) within Your travel to and/or from this interim destination as listed in Your original itinerary; in which case We are not responsible for any financial or other obligations to You or the Selected Carriers in this regard.

11. Additional Services: means the services provided by Us related to Your Flight(s) which consist of arranging the services that are offered by the Selected Carrier(s) and/or any other third party, such as preferred meals, checked luggage, preferred seat selection, Flight/passenger’s name change, priority boarding, passenger’s Flight itinerary cancellation, passenger’s Flight rebooking, processing of refund requests due to a Flight cancellation made by a Selected Carrier, etc. The fee for these services charged by the respective Selected Carrier(s) and/or any other third party is not included in the Full Price, unless You add them during the Booking. If You order Additional Services after the Booking, We will offer You the processing of these services for an additional Service Fee.

12. Selected Carrier: means the airline or other transportation provider providing the services of carriage by air or the operator of the ground transportation with which You enter into the Contract of Carriage through the use of Our brokerage services. The identity of the Selected Carrier will be made known to You before You enter into the Service Agreement with Us. Your Flight(s) may include the services of two or more Selected Carriers – where this is the case, the term Selected Carrier will be used to mean the airline or other transportation provider carrying You across the corresponding segment of Your route. Please note that the actual operating carrier may differ from the Selected Carrier with which You have entered into the Contract of Carriage and as such, it is Your responsibility to verify the identity of the operating carrier at the place of departure for the relevant route before departure.

13. Service Agreement: means the agreement on the provision of the Services concluded between You and Us. The Service Agreement is concluded upon completing Booking. The purpose of the Service Agreement is to set forth the contractual relationship between You and Us on the basis of which We will provide You with the Services related to Your Flight(s) to the chosen Destination with a Selected Carrier for the Full Price. These Terms & Conditions form an integral part of every Service Agreement.

14. Customer Support Services: means Our supporting services consist in the availability of the communication channel via which We shall provide You on Your request with all the information We are obliged under these Terms & Conditions, eventually to accept and communicate about any request by You for the provision of Our Services, or Additional Services, or any other inquiry, request or complaint by You regarding Your Booking, Our Services or Our Website.

15. Service: Our Services provided to You as described below..

16. Terms & Conditions: means Our terms and conditions stated herein.

17. Website: means the website located at Mego.Travel, including the subdomains for respective markets and/or Our other websites or applications on which You can make the Booking.

18. No-Checked-Bag Itinerary: means a Booking itinerary of one or more Flight(s) which is specially construed and offered to You under the condition that You cannot have any other baggage than carry-on baggage as defined and limited by each of the Selected Carriers; should You add any check-in baggage to this itinerary We cannot guarantee that Your itinerary will remain unchanged by the Selected Carriers: in this regard, We are not responsible for any financial or other obligations to You or the Selected Carriers.

19. Complete Information. You must provide Us with complete, accurate and correct information and all data necessary for Our provision of the Services to You (especially the information and data (including personal data) necessary for the conclusion of the Contract of Carriage with (a) Selected Carrier(s), for billing and Flight tickets delivery, etc.), for which You are requested during the Booking or any time before or after. It is Your responsibility to ensure that all the information is correct and updated at the time of the Booking and this information will be in this form valid and complete at the time of Your travel. You must provide Us all the information using Latin script. We are not responsible for any damages, additional costs or any other issues or complications that may arise as a result of Your failure to provide Us with complete, correct and accurate information during the Booking process.

Article 2. Service Agreement

In order to remain in full compliance with all applicable national laws and regulations of the European Union, by this Art. 2 hereof We provide You with all the mandatory information before entering into the Service Agreement:

1. Service Description. Our Services shall consist, subject to warranties and representations as set forth below, of the following:

  • Displaying the offered Flights and their combinations, and Additional Services of the Carriers on Our Website; utilizing Our algorithms and other data to provide You with a selection of tailored travel itineraries on Our Website which enables You to assess and manage the risk of missed transportation connections and related disruptions to travel plans;
  • Brokerage of the Contract of Carriage between You and the Selected Carrier;
  • Delivery of the Flight tickets (itinerary) for the selected Flight(s), which You have purchased, as a result of the Booking, to You;
  • Post-sales services - services of exchange, refund, void, cancellation of Your booking;
  • Additional post-sales services, which are sold together with the air tickets booking and sales, but not directly related to the transportation of air passengers, as it described below:

1. "Return without loss."

A cancellation request must be made no later than 48 hours before the flight departure.

In case that cancellation request is sent less than 48 hours before the flight departure, the refund will be made in accordance with the fare rules and cannot be guaranteed in the amount of 90% of the cost.

Terms of the service "Return without loss": - The service “Return without loss” does not cover losses when returning a partially used ticket. A partially used ticket can only be returned in accordance with the fare rules at which it was issued;

- The previous reservation must be canceled completely (including all passengers), and not individual segments;

- The refund amount will be equal to 90% of the cost of the canceled ticket, minus the Fees and discounts of the Partner, if they were provided when buying a ticket.

The service “Return without losses” does not cover losses when exchanging a ticket. A ticket can only be exchanged in accordance with the fare rules at which it is issued.

The refund procedure consists of two stages:

1)   Funds due for refund in accordance with the tariff rules will be returned to the Client by the Partner in the same way that was chosen when paying to the Partner. Refunds to the card will be carried out within the deadlines set by the airline.

2)   The remaining part will be compensated to the Client by the Partner at the Supplier’s expense in the form of bonus points to the Client’s personal account in the personal account on the Partner’s website, from which the Client will be able to pay for his subsequent purchases from the Partner according to the rules of the Partner’s bonus program. Bonus points cannot be redeemed. The Supplier shall reimburse the Partner the bonus points provided to the Customer on the terms and in the manner specified in the Agency Agreement with the Partner. In case of force majeure circumstances (force majeure), the Client acknowledges and agrees that compensation of funds in the form of bonus points for the “Return without loss” service cannot be provided. Such cases include: bankruptcy of the carrier airline, war, natural disaster, environmental and other disasters at the point of departure, transfer or arrival; sanitary and epidemiological situation, quarantine, self-isolation regime, strikes, revolutions, coups, riots, cases of terrorism or vandalism at points of departure, transfer or destination.

Upon purchase of the “Return without loss” service, the Client is exempted from payment of the Partner's Fee for the ticket refund procedure. The cost of the “Return without loss” service is not refundable.

2. "Guaranteed return ticket in case of illness."

The service "Guaranteed return in case of illness" is issued and paid when creating an order on the Partner’s website. The “sickness return guarantee” applies to all passengers specified in the order. The ticket price will be refunded if the passenger specified in the order or his close relatives are not able to make the flight due to an acute illness or injury. Close relatives are the spouse, children, grandchildren, brothers, sisters, parents, grandparents, parents of the spouse.

A prerequisite for the forced return of funds due to illness is a medical certificate stating that the passenger cannot make a flight.

To implement the service it is necessary:

- Make a return application by selecting the appropriate reason (illness / death of the passenger, illness / death of a close relative). A scan copy of a medical document confirming the inability to make a flight must be attached to the application.

- If the airline authorizes the return, the Partner will independently return the funds to the Client at the expense of the Airline.

- If the Airline does not authorize the return, the Supplier returns to the Customer at its own expense in the manner and on the terms specified in the Agency Agreement with the Partner.

If the buyer or passenger cannot independently make a refund:

- In case of illness of the passenger - it is necessary to attach a scan copy of the document confirming the relative's right to receive money.

- In the event of the death of a passenger, it is necessary to attach scanned copies of the death certificate and a document confirming the applicant’s relationship with the passenger.

- A request for a refund and necessary documents to the Client must be sent to the Partner. The Partner independently interacts with the Airline when requesting a refund.

Validity of the service:

- The service comes into effect at the time of payment, its action is terminated 12 hours before departure.

- You can apply for a refund no later than 12 hours before departure.

- The time for consideration of the application depends on the airline.

- Payment of funds is made to the Client in accordance with the general rules of return.

Documents must be provided at any time within the validity period of the tariff. If the airline confirms the full amount to be refunded, the entire ticket price will be refunded to the Client. At that, the refund of Partner’s fees, if they were included in the order’s cost, remains at the Partner’s discretion, which he must notify the Client about before purchasing the Service.

In case of refusal of the airline in full refund - funds for the ticket will be transferred according to the fare rules.

The partner will make every effort to return to the buyer the “Guaranteed Refund Guarantee in case of illness” service for the full cost of the ticket in case of illness of the passenger or his close relative, but the airline always makes the final decision on the amount to be refunded.

The cost of the service "Guaranteed return in case of illness" is not refundable.

Requirements for medical documents:

- A medical document must be issued prior to departure.

- The presence in the medical document of a clear and readable name of the institution issuing the document.

- The presence of the details of this institution.

- The presence of the seal of the institution that issued the medical document.

- Clearly readable position and name of the person issuing the document.

- If the supporting documents were issued by an institution outside the territory of the Russian Federation, a translation into Russian certified by a notary must be attached to the medical documents

- If necessary, provide documents confirming kinship.

- The medical document must clearly indicate: date of examination; survey result; diagnosis; information that the disease manifested in acute form / serious injury occurred, and this prevents the trip.

The service is not valid in the following cases:

- If the ticket is returned for reasons other than medical

- the disease was known at the time of purchase of the “Ticket Refund Guarantee in case of illness”;

- a chronic or infectious disease, as well as a mental disorder, the symptoms of which manifested themselves within six months from the date of booking the trip. If the return of the ticket was due to such symptoms, confirmation of the diagnosis by a specialist doctor is necessary;

- illness, accident or complication caused by pregnancy or childbirth;

- manifestations of symptoms of aviophobia (fear of air travel);

- complications resulting from the use of alcohol, other intoxicants, sleeping pills or drugs;

- Late cancellation of the trip (less than 12 hours before departure);

- complications due to self-medication or cosmetic surgery.

3. “Flexible Booking”

In case of purchase during the booking procedure, the Flexible Booking service allows the Customer to change the date and / or time of the booked flight in accordance with the conditions provided for in this clause. Rebooking is carried out by the Supplier in accordance with the terms of service.

Flexible booking service allows you to rebook flights on the following conditions:

- All reservations must be made no later than 24 hours before the original departure time.

- Reservation is possible only on a flight of the same airline, i.e. a flight can only be exchanged for the flight of the airline for whose flight the ticket was originally booked.

- Flight segments must be used in the order in which they were originally booked.

- Upgrading a cabin or booking on the same flight is not provided, unless otherwise specified in the fare and airline rules.

- The rebooking of a ticket for the so-called “interim stop” (i.e. staying in the city of a dock longer than provided for by the initial reservation) is not allowed.

- Changing the point of departure and / or destination is impossible neither in the direction of "there" nor in the direction of "back", unless otherwise specified in the rules of the tariff and airline.

- Flexible booking  does not allow changing or correcting names.

- A trip reservation is allowed only once. After the change is confirmed, the Flexible Booking service is considered fully used.

- In the event of a rebooking, the trip must be made within one year from the date of initial booking. A new trip can only begin 24 hours after a request for changes to the reservation.

- After using the Flexible Booking service, the reservation cost is not refundable.

Flexible Booking service must be booked and paid during the booking process; after that it can no longer be added.

The possibility of rebooking flights using the service Flexible booking is not guaranteed, as it depends on the rules of the fare and the airline.

If the desired change entails an increase in the cost of the ticket or the passenger loses the right to a special price (for example, for a small child), the Client will independently pay the additional costs. The Supplier is not responsible for the possible effect of the rebooking on additional services agreed directly with the airline (for example, booking additional baggage or seats). If the Customer cancels the flight reservation, the cost of the Flexible Booking service is not refundable. If the reservation is canceled at the initiative of the airline, the cost of the Flexible Booking service is returned to the Client. If the Client and / or Passengers do not appear on the trip segment (NO SHOW), the possibility of rebooking using the Flexible Booking service will cease to be valid.

4. “Smart package”

If the Customer purchases the Smart Package service, the Partner agrees not to charge the Customer fees for processing a refund or exchange if requested by the Customer.

The “Smart Package” service does not give the Client and Passengers the right to refuse carriage and to refund the full cost of carriage.

5. “Cancellation / rescheduling notice”

The Supplier provides the Client with a reimbursable service of prompt notification via SMS or email about changes in the order and flights.

SMS or e-mails are sent when the Supplier receives from the Partner the appropriate notification of the airline or the booking system.

6. «All at Once Package»

Flexible Booking + Return Without

Loss + FREE «Cancellation / rescheduling notice»

7. «Ticket by SMS»

The Supplier provides the Client with a reimbursable service of prompt notification via SMS about ticket number and booking code. Sending SMS is carried out upon receipt by the Supplier from the Partner of the relevant notification of the airline or the booking system.

Terms of the Service «Ticket by SMS»:

— In order to implement the Service, must be entered the client's phone number that will receive an SMS with the booking code and ticket number.

— The SMS provided for by the terms of Service does not replace the itinerary receipt, which will be sent to the client's email after the electronic ticket is issued. It is recommended to print and keep it until the end of the flight.

— The Service will be considered rendered even if the client's phone number is entered incorrectly. The Client is responsible for the correctness of the information.

8. Package «Super SMS»

The Supplier provides the Client with a reimbursable service of prompt notification via SMS or email about ticket number, booking code and changes in the order and flights. Sending SMS is carried out upon receipt by the Supplier from the Partner of the relevant notification of the airline or the booking system.

Terms of the Service «Super SMS»:

— In order to implement the Service, must be entered the client's phone number that will receive an SMS with the booking code and ticket number.

— The SMS provided for by the terms of Service does not replace the itinerary receipt, which will be sent to the client's email after the electronic ticket is issued. It is recommended to print and keep it until the end of the flight.

— The Service will be considered rendered even if the client's phone number is entered incorrectly. The Client is responsible for the correctness of the information.

9. Package «Optimum»

The Package includes the Service «Flexible booking», making changes to the order, all services of the service (adding luggage, requesting special meals on board, etc.) and premium-support.

If the Customer purchases the Package «Optimum», the Supplier agrees not to charge the Customer fees for processing a refund or exchange if requested by the Customer.

The Package «Optimum»  does not give the Client  the right to refuse carriage and to refund the full cost of carriage.

10. Package «Premium»

The Package includes the Service «Return without loss», the Service « Cancellation / rescheduling notice », the Service «Ticket by SMS», the Service «Flexible booking», all services of the service (adding luggage, requesting special meals on board, etc.) and premium-support.

All fees and rules of the carrier-company are in effect.

You will see the cost of all Our Services while making a booking on Our Website and pre-agree it by making a purchase.

1. Service Agreement and Contract of Carriage as two separate legal relationships. You should note that by the completion of the Booking, You enter into (i) the Service Agreement concluded with Us as a separated agreement from (ii) the Contract of Carriage for air, train, bus or other transportation to be concluded with the Selected Carrier(s) using Our intermediary Services in accordance with these Terms & Conditions. These two legal relationships are mutually independent, concluded with different parties, (i) You and Us on the one hand and (ii) You and the Selected Carrier on the other, and as such these relationships are regulated by different rules, terms and conditions and usually are governed by different legal orders. Please always be aware that We are not the provider of air, train, bus or other transportation services and Your contractual rights and obligations stemming from the Contract of Carriage must be performed in relation to the Selected Carrier(s). The circumstances under which You may withdraw from and/or amend the Service Agreement are explicitly stated in these Terms & Conditions. In relation to the potential withdrawal from the Contract of Carriage concluded with the Selected Carrier, the terms & conditions of each of the respective Selected Carriers shall apply.

2. Proof of conclusion of the (Additional) Service Agreement. In accordance with the EU Directive (2000/31/EC) on eCommerce and its national transpositions, as applicable, please be informed that (i) the confirmation e-mail of Your Booking is the proof of the conclusion of the Service Agreement between You and Us; and (ii) the confirmation e-mail of the Additional Services ordered after the Booking is the proof of the conclusion of the Additional Service Agreement between You and Us.

3. Language of the Service Agreement. The Service Agreement is executed in the language selected by You, e.g. on Our Website, throughout the Booking. However please note that only the English version of the Terms & Conditions stated herein is legally binding. Translations have been provided purely for user convenience. In the event of any discrepancy between a translation and the English master of the Terms & Conditions stated herein, the English master shall prevail.

4. Technical Steps to enter into the Service Agreement with Us / Data Correction. Our Website contains an interactive web interface through the use of which the Service Agreement between You and Us is concluded by completing and sending Us the online order form and Our confirmation of the acceptance of Your online payments. Before sending the online order form, You are able to check, change and correct any data You have entered. Code of Conduct. Throughout the provision of Our Services, We always comply with all applicable laws and regulations and Our internal principles of customer satisfaction and rules for personal data protection. We choose not to make these internal rules and principles public.

5. Quoted Prices. The prices quoted on Our Website include the base fare to the Destination, the airport charges, fuel charges, VAT and fee for Our Services. All these components of the quoted price are displayed as a single Full Price. However, given the character of Our Services, Our prices cannot include any extra fees charged by the Selected Carrier, or any other third party in connection with the carriage to the Destination.

6. Territorial Limitations. There are no territorial limitations on the provision of Our Services unless stated otherwise explicitly.

7. Service Agreement conclusion. By concluding the Service Agreement We undertake to perform Our obligations related to the provision of the Services under these Terms & Conditions and You undertake to pay Us the Full Price. By completing a Booking, You enter into the Service Agreement with Us.

8. Change or cancellation of the Flight(s). We reserve the right to change or cancel any Flights and/or intermediary airport that We offered to You if a Selected Carrier’s offer changes; especially if the change concerns the features of the Flight tickets You have selected, namely when the price of Your selected Flight(s) increases between the moment We accept Your Booking and the moment We complete the reservation processing. If during the provision of Our Services, the conditions of carriage are changed by a Selected Carrier in the aforementioned manner, We will notify You accordingly in a reasonable manner and make every effort to offer You reasonable alternate carriage options.

9. Immediate Performance of the (Additional) Service Agreement and 14-Day No-Withdrawal Period. Given the character of Our Services, Additional Services, which We will start providing immediately after the conclusion of the respective agreement with You, i.e. before the expiration of the 14-day withdrawal period according to EU legislation, You shall not withdraw from the agreement on these services within a 14-day period after its conclusion, or at any time thereafter, even if You are a consumer resident of an EU member state to whom this right generally applies. Your order of these services made via conclusion of the respective agreement between You and Us will be considered as Your request for and the explicit consent with the immediate provision of Our Services, Additional Services. This information is provided in accordance with Arts. 6.1 k) and 16 a) of the Directive 2011/83/EU. Brokerage of the Contract of Carriage. We are responsible primarily for brokering the Contract of Carriage between You and a Selected Carrier. By making a Booking, You instruct Us to broker a Contract of Carriage between You and a Selected Carrier. The content of any such Contract of Carriage will be determined by Your selection of the Destination and other Flight attributes on Our Website and the Selected Carrier’s conditions of carriage; shall be some Flight attribute not specified entirely by your selection, You agree and authorize Us to broker the respective Contract of Carriage under Our discretion regarding those attributes considering the offers available to Us, including using the offers of the Selected Carriers not publicly available or conditional on registration or membership and/or preferring the available offers with the lowest price as offered by the Selected Carrier while the scope of the related rights and level of the service may be limited to the most restrictive extent offered by the Selected Carrier, however, always complying with Your selection of the Flight attributes (e.g. we may book a lowest fare/class available). A brokered Contract of Carriage can be applied to the carriage of more than one person and/or a person(s) other than Yourself; however, the Contract of Carriage is always concluded between You (as the person making the Booking) and the Selected Carrier. The price for the carriage services provided under the Contract of Carriage brokered by Us with the Selected Carrier(s) is included in the Full Price (and if not specifically ordered during the Booking it does not cover any extra services provided by the Selected Carrier in connection with the carriage to the Destination. We must broker the Contract of Carriage for You without undue delay after Our acceptance of the payment of the Full Price by You and for this purpose You are entitling Us, in this respect, to act on Your behalf with the Selected Carrier(s). On average We broker Contract(s) of Carriage within 30 minutes unless explicitly stated otherwise. Please note that the Service Agreement between You and Us and the Contract of Carriage between You and the Selected Carrier(s) are two separate agreements.

10. Power of Attorney. If the Service(s) is/are only provided to You on the basis of a power of attorney, You, by entering into the Service Agreement with Us, appoint Us as Your attorney-in-fact and grant Us all such powers to represent You in the extent necessary for the provision of all Services (by Us. If a written power of attorney is required, You must undertake to provide it to Us upon Our request.

11. Flight Ticket Delivery. We will send You Our e-ticket(s) with the necessary information for each respective Flight purchased from the Selected Carrier to Your email box at the email address that You entered in the online order form during the Booking on Our Website. It is necessary that You enter Your email address in the correct and unabbreviated form. We are not liable for the faulty delivery or non-delivery of e-ticket(s) for a Flight, if caused by circumstances on Your part such as entering an incorrect email address or incorrect email settings. You must notify Us without undue delay of any changes to Your contact information that may affect Our ability to deliver the ordered Flight e-ticket(s) to You. Please be reminded that We do not deliver Flight e-ticket(s) in paper form; please print out the Flight e-ticket(s), boarding pass(es), visa(s), and a copy of Your passport and/or other travel documents required by the Selected Carrier(s) and/or relevant authorities and bring them with You to the airport, bus or train station or other departure location.

12. Legal Capacity. By conclusion of the Service Agreement, You express and represent to Us that You have the necessary legal capacity to enter into and be bound by these Terms & Conditions and that You are familiar with the terms & conditions of each of the respective Selected Carriers; namely their terms regarding potential withdrawal from or termination of the Contract of Carriage, voluntary and involuntary cancellation and change of the Flight(s), and/or any other changes related to the Flight(s).

13. Our Service prerequisites. You hereby acknowledge and agree that as the necessary prerequisites of a due provision of Our Services, We may (i) fulfill the payment obligation(s) under the brokered Contract(s) of Carriage with the Selected Carrier(s) on Your behalf using Our mean(s) of payment and (ii) use Our contact details for the purposes of conclusion of the brokered Contract(s) of Carriage with the Selected Carrier(s) on Your behalf, which means that the communication between You and those Selected Carriers shall be intermediated by Us. By accepting these Terms & Conditions, You instruct Us to make these actions within the provision of Our Services, whenever it is reasonable for Our operations, based on Our sole discretion.

Article 3. Fees, Costs and Charges

1. Full Price. The Full Price that is displayed on Our Website is the final price for the Flight ticket(s) and it includes the base fare to the Destination, the airport charges, fuel charges, VAT and price of Our Services. Provided You add them during the Booking, Full Price includes also other fees, charges or payments for services related to Your carriage under the Contract of Carriage, which are provided by the Selected Carrier(s) and/or third parties, such as priority boarding, additional luggage, meal, etc. However, it does not include tourist taxes, banking fees, visa fees, airport transfer fees etc. You must pay the Full Price with a payment card or by another online payment method offered on Our Website by entering the required data in the relevant online form. Until We receive the payment of the Full Price from You and confirm its acceptance to You, We are not obliged to commence the provision of any Service(s). You explicitly agree and authorize Us to use the payment details You provide to Us for the purposes of Your payment under these Terms & Conditions for the execution of the payment(s) of the base fares of Flight(s) tickets and prices of other carriage-related services included in Your Booking directly to the particular Selected Carrier(s) or service provider(s). Please note that based on Your choice of the payment method by specific type of the payment card, We may charge You with additional payment surcharge; You will be always notified about this specific surcharge and its amount before the Your final confirmation of the payment and You will be provided with option to select a different, free-of-charge payment method.

2. Price change. Please note that in case the price of the Flight ticket(s) changes any time after You make Your Booking with Us, namely when the price becomes lower, We are not obligated to provide You with any kind of a refund, because We booked Your Flight(s) and processed the respective payment(s) for the price valid at the time of Your Booking and We are unable to make any further changes in this regard.

Article 4. Representation and Limited Warranty

1. We represent and warrant to You, that We shall perform the brokerage Services using personnel of required skill, experience and qualifications and in a professional and workmanlike manner in accordance with generally recognized industry standards for similar services, and shall devote adequate resources to meet Our obligations under the Service Agreement.

2. We represent and warrant to You, that within provision of Our brokerage Services We will provide You ONLY with documents, information and data necessary for Your journey as brokered by Us in compliance with Your instructions and the information provided by You within the Booking, unless We shall afterwards agree on the provision of Our Services for the Service Fee and strictly under the conditions pre-agreed by You choosing the respective Service.

3. We shall not be liable for a breach of the warranty set forth in Article 4.1 and/or Article 4.2 hereof unless You give notice of the defective Services, reasonably described, to Us within 14 days of the time when You discover, or should have discovered, that the Services were defective.

4. Subject to Article 4.3 hereof, We shall either:

  1. Re-issue new transportation tickets (or correct the defective part of Your itinerary); or
  2. Credit or refund the price of such tickets and Services at the pro rata contract rate.

5. THE REMEDIES SET FORTH IN ARTICLE 4.4 SHALL BE THE CUSTOMER'S SOLE AND EXCLUSIVE REMEDY AND SERVICE PROVIDER'S ENTIRE LIABILITY FOR ANY BREACH OF THE LIMITED WARRANTY SET FORTH IN SECTION ARTICLE 4.1.

Article 5. Disclaimer of Warranties

**EXCEPT FOR THE WARRANTY IN ARTICLE 4 ABOVE, WE DO NOT MAKE ANY OTHER WARRANTIES/GUARANTEES WHATSOEVER WITH RESPECT TO THE SERVICES, INCLUDING ANY (A) WARRANTY OF MERCHANTABILITY; OR (B) WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE; OR (C) WARRANTY OF TITLE; OR (D) WARRANTY AGAINST INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OF A THIRD PARTY; WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE.**THE PROVISION OF THE CUSTOMER SUPPORT SERVICES DOES NOT IMPLY ANY OUR OBLIGATION, REPRESENTATION OR WARRANTY REGARDING THE PROVISION OF ANY REQUESTED INFORMATION, COMMUNICATION OR SERVICES THAT IS NOT SET FORTH EXPLICITLY IN THESE TERMS AND CONDITIONS.PLEASE NOTE THAT WE RESERVE THE RIGHT TO PROVIDE YOU (UNDER OUR SOLE AND EXCLUSIVE DISCRETION) WITH MORE FAVORABLE TERMS AND CONDITIONS OF OUR SERVICES, ADDITIONAL SERVICES, OPTIONAL SERVICES OR ANY OTHER SERVICES PROVIDED UNDER THESE TERMS & CONDITIONS THAN THOSE WE ARE OBLIGED TO FOLLOW HEREUNDER. WE MAY DO SO ON THE INDIVIDUAL BASIS OR WITHIN ANY TIME- AND/OR TERRITORY-LIMITED CAMPAIGN, BUT ALWAYS WITHOUT ANY PREJUDICE TO THE FUTURE TREATMENT OF YOU OR ANY OTHER OUR CUSTOMERS, OR WITHOUT ESTABLISHING THE BINDING PRACTICE PREVAILING THE RULES SET FORTH HEREIN. AT ANY TIME WE MAY CEASE TO PROVIDE OR MODIFY SUCH BENEFICIAL TREATMENT UNDER OUR SOLE AND EXCLUSIVE DISCRETION, NEVERTHELESS, WITHOUT AFFECTING THE BENEFITS ALREADY PROVIDED.

Article 6. Conditions of Carriage

1. You acknowledge that a Selected Carrier’s terms and conditions and conditions of carriage will apply to Your contractual relationship with the Selected Carrier and that You must make Yourself aware of such terms and conditions as well as conditions of carriage before the Service Agreement is concluded and You complete the Booking. By concluding the Service Agreement You hereby acknowledge that the Flight(s) included in Your Booking may not be part of the “frequent flier programs” of the Selected Carrier(s). This article 6.1 also applies to the terms and conditions of the airlines, railway and other transportation companies which are offered to You based on voluntary change of the Booking based on Your request.

2. We will provide You with all necessary documents for Your journey. However, it is Your responsibility to check that all documents have been received and are in order. We are not responsible for any issues arising due to Your failure to ensure that You have all the correct and adequate passport documentation with sufficient validity (at least six months), visas, or other travel documents required by any airline, authority, or the Destination, including countries You may only be transiting through. If You have not received any documentation from Us, or You believe that some of the documentation is missing or inaccurate, You must contact and inform Us immediately and We will make Our best effort to provide You with all the necessary documentation.

Article 7. Flight Connection(s) Arrangement

In some cases with Flight Connections, or carriage to the Destination and back, the carriage to the Destination is arranged so that You receive the relevant one-way ticket (or tickets) for each part of Your route, i.e. each Flight en route to Your Destination (or back from Your Destination). If this is the case, please be aware that:

  1. Each Flight may be subject to different rules, especially if operated by a different Selected Carrier;
  2. When changing planes or other means of transportation, You need to collect Your luggage and have to personally check it in for the next Flight; if You do not use a transfer/transit Flight but a separate one-way Flight, they are sometimes operated by a different Selected Carrier.
  3. Once in the airport or other transition place it is Your responsibility to ensure that You catch the relevant Flight Connection based on all information available at the airport or train/bus station concerning gate changes, terminals, transit time to gates etc. We are not responsible for any issues arising from Your missing a Flight Connection and/or taking an incorrect flight.

Article 8. Administrative Formalities/Governing Laws/Amendments/Fraud

1. Visas. We are under no obligation to advise You to obtain visas nor assist You in obtaining visas or obtain visas for You to the destinations that You will visit and/or pass through en route to Your Destination. However, We do generally advise You that some of the destinations may require a visa from You and that it is Your responsibility to obtain the required visas early enough, and at Your own expense. Please note that when using Flight Connections You may be required to obtain transit visas even in order to check in for the connecting Flight.

2. Severability. If any of the provisions of the Service Agreement is found to be invalid or ineffective, the other remaining provisions shall remain fully valid and effective to the extent that they are not dependent on such an invalid or ineffective provision. In such an event, any invalid or ineffective provision shall be replaced with a new, valid and effective one which corresponds to the intent and purpose of the provision that is being replaced.

3. Governing Law. The Service Agreement and any legal relations established under it or derived from it, including issues of its formation and validity, shall be governed by the laws of Hungary with the exclusion of any rules on conflict of laws.

4. Personal Data Processing. Our processing and protection of personal data, that You provided to Us, as a natural person in accordance herewith, is governed by Our Privacy Policy, which is available online on Our Website. The Privacy Policy forms an inseparable part of these Terms & Conditions and You are obliged always to read Our Privacy Policy before accepting these Terms & Conditions. By accepting these Terms & Conditions You also confirm that You have read and understood Our Privacy Policy.

5. Force majeure. In case We are prevented, delayed or hindered from commercially reasonable fulfillment of any of Our contractual or other obligations towards You, due to reasons of force majeure, including, but not limited to factual, technical, political, economic, meteorological circumstances, including but not limited to Acts of God, natural disasters, epidemic, wars, civil conflicts, protests, riots, blackouts, strikes, any governmental or regulatory action, outage or restrictions of supplies of goods or services, restrictive travel orders and recommendations and other circumstances that E-Tickets Retail Kft. cannot reasonably resolve, either or not foreseeable by Us, We are exempt from any derived legal responsibilities arising from such deficiencies or non-compliances related to the effect of force majeure.

6. Amendments. We reserve the right to amend these Terms & Conditions at any time, and without prior consultation with Our customers. These Terms & Conditions are valid and effective from the time when You send Us a completed online order form via Our Website and will apply to the respective Service Agreement. Please be advised that these Terms & Conditions may have changed by the time You choose to use Our Services again, and You should read them carefully before requesting any order of Our Services. All versions of Our Terms & Conditions are available and downloadable on Our Website.

7. Applicability. These Terms & Conditions shall apply to all Service Agreements concluded since 12.05.2022

8. Fraudulent Transaction Protection. To ensure the high standard of Our Services and to protect against fraudulent transactions, We reserve the right to perform checks (verification) of payment cards. For this reason, We may request Your cooperation to verify the identity of the payment card holder. Until successful verification, Our obligation of immediate commencement of the provision of Our Services is suspended. In this event Your funds will be blocked at the bank and therefore We will not withdraw them. The time that it will take to verify a payment card is not included in the period within which We undertake to broker a Contract of Carriage for You.

9. Information about the Full Price is provided as final and binding with the exception of an apparent error in the amount of the Full Price; in these cases of apparent errors in the Full Price, we are entitled to unilaterally withdraw from the Service Agreement without further notice.

Article 9. Discharge / Extinguishment of Obligations

1. Discharge by Performance. Your obligations and Our obligations under the Service Agreement will be discharged, and the Service Agreement performed, when You pay the Full Price and We provide the Services to You.

2. Extinguishment by Default. If We fail to broker the Contract of Carriage for You within 48 hours after We accept Your payment of the Full Price, We will contact You. We will try to offer You an alternate solution, or You or We may withdraw from the Service Agreement. If You or We withdraw from the Service Agreement, You will be entitled to a refund of the Full Price. If We agree on an alternate Flight or another combination of Flights to Your Destination and/or on a different pricing of any original Flight(s), the Full Price may change. You and We will settle the price difference between the original Full Price and the new Full Price. Such price differences will be payable by You to Us or vice versa based on Our calculation provided to You.

Article 10. Liability for Damage

We are not liable for any damage, harm or loss arising out of any actions or omissions of a Selected Carrier or other third parties in connection with carriage to the Destination. Nor are We liable for any damage, harm or loss arising out of Your actions or omissions that are contrary to these Terms & Conditions.